Frequently Asked Questions Need to contact us directly? Use the ticket system!

Membership Questions about user details, region and divisional transfers.

How do I transfer to VATCAR?

If your current Division is within the VATSIM Americas Region: Submit an application under transfer requests on your VATCAR profile. Division transfers are usually processed within 3-4 days, but may take up to a week. If it has been more than 2 weeks, you may send an email to [email protected].

If your current Division is outside the VATSIM Americas Region: Change your Region on myVATSIM (VATSIM's Membership Portal), select your new region as "VATSIM Americas", and the new division as "Caribbean". It may take up to 5 days for your region transfer to be approved.

What should I do if I am unable to do a sub-divisional transfer?

If you are currently a VATCAR controller and you are looking to change your home facility, visit your my VATCAR profile and complete the transfer request form. If you have a limitation, you will NOT be able to complete a transfer at this time.

How do I become a controller in VATCAR?
Check out our "How to become a Controller" guide here.
How do I change my password, or email?
VATSIM Caribbean does not manage any VATSIM names, passwords, or emails. You should refer to myVATSIM (VATSIM's Membership Portal) to change your VATSIM details.

Note: for name changes, you should contact the VATSIM Membership Department

Misc Any questions which don't fit the categories above.

I failed an exam, can I try again?

Yes! All exams automatically reassign, usually within 3 days. The only time an exam will not automatically reassign is if your instructor manually cancels the reassignment.

How do I report issues with the website?

First things first, thanks for letting us know! You can open a ticket on the VATCAR website. This is the preferred method. Additionally, you can send an e-mail to our Information Systems Manager at [email protected]