OVERVIEW #
When you use VATCAR services, there is information sent to us that we use to
collect statistics, analyze trends, and provide services to you. The information
that is collected is used to help enhance the VATCAR experience, we collect
information across a series of products and services all to enhance the user
experience. VATCAR collects information in the following ways:
GENERAL INFORMATION #
When you register an account with VATSIM and transfer to VATCAR, login to a
VATCAR service, take an exam using our training website or participate on
our Discord servers, information that is generally considered personal is given
to us from you and VATSIM to include, but not limited to your name, email
address and CERT Identification Number (CID).
ADDITIONAL INFORMATION #
Some other information is passed by your computer or electronic device, web
browser, and VATSIM client. Information can include your IP address, web
browser type, and version, device-specific information (such as operating
system, unique device identifiers, and mobile network information), birth
month/year, residing city, and country. This information may be linked to your
account for identification purposes only.
LOGGED INFORMATION #
Each time you perform an action on VATCAR services, your action is logged.
Information logged can include the type of action, data being sent and
received, the IP address the request originated from, software used to make the
request, identification cookies, and the result of the request.
LOCATION INFORMATION #
Your location information may be associated with each request through
geolocation against the originating IP address, the information given to us by you
or given to us by you through VATSIM.
INFORMATION STORAGE #
VATCAR Data is stored and encrypted on servers owned or leased by VATCAR
within the United States and/or other countries hosting services may be
sourced by our service providers.
INFORMATION USAGE #
To help enhance the VATCAR experience, we collect information across a
series of products and services all to enhance the user experience. We use the
information collected to provide, maintain, protect, and improve our services.
The information we collect is maintained with confidentiality to the extent
possible. The following information may be shared publicly:
● VATSIM CERT Identification Number (CID)
● Your first and last name
● VATCAR Staff Associations and VATCAR Staff Email Address
● VATSIM Region and Division Associations
● VATSIM Achievements and Ratings
● Posts in Discord or other communication methods except for email
that has the ability to view without signing in to the application or
website. None VATSIM Members are not able to access any VATCAR
service that requires an account to access protected content. Each
account user is screened prior to accepting registration.
INFORMATION SHARING #
● Virtual Air Traffic Simulation Network (vatsim.net)
● Other VATSIM, VATCAR and VATSTAR partners
● Law Enforcement Agencies
LEGAL DISCLAIMER #
Information is collected and may be used to protect our services, up to and
including cooperation with legal requests for information from Law
Enforcement Agencies:
● The above-listed public information
● All IP addresses used and associated with your account
● Geolocation against aforementioned IP Addresses
● Activities performed with the VATCAR Web Services – we may store
identification tokens and other limited information on your electronic
device through web storage or cookie usage.
For more information on what is shared with whom, please see “Information
Usage”. We use various technologies to collect and store information when
you visit and use a VATCAR service. This may include a cookie or other similar
technologies to identify your browser or device. We also use means of
tracking a user through integrated “Activity Logging” via our websites for
visited places and actions within VATCAR Web Services. Our cookies are
mainly used as a means of tracking virtual users across the VATCAR domain.
This allows us to know who is requesting and using our services and provide
authentication and authorization checks to restricted areas. You may choose
to disable cookie usage via your browser but know that doing so will prevent
access and use across restricted areas of the website and severely degrade
your experience.
OPT-OUT #
Given the nature of our services, it is not possible to opt-out of all data
collection and use of our services. But if you desire to opt-out and no longer
desire our services, we will purge all information we have collected upon
written request to vatcar1@vatcar.net.
The first step is to deactivate and request VATSIM purge your data. Please
head to https://support.vatsim.net to do so. After VATSIM has processed your
opt-out request, VATSIM will forward the request to VATCAR for processing.
Note – VATCAR cannot guarantee that information collected by parties
outside of VATCAR will be purged in this process.